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Customer support Representative- Check ‘n Go/Allied Cash Loan

Customer support Representative- Check ‘n Go/Allied Cash Loan

Can you enjoy supplying exemplary solution and building lasting consumer relationships? Do you want to go beyond old-fashioned jobs that are retail begin to build your job? Are you experiencing fascination with being part of an industry-leading economic solutions business? Isn’t it time to produce the next move? In that case, you want to speak with you!

Summary of Part and Key Accountabilities:

Our Customer Service Associates have reached one’s heart of what we do at Check ‘Go and Allied advance loan, both an element of the Axcess Financial category of organizations. Every day in towns and cities and towns in the united states, these are typically greeting clients, processing loan requests, responding to inquiries about items, marketing services, and much more — all using the goal of delighting our respected customers. We offer cash solutions for genuine people and attempt to function as the choice that is first everyday economic solutions. We people give attention to building relationships to make certain consumer requirements are increasingly being offered with the most readily useful services and products we could provide.

Essential Duties:

  • Relationship management: place our clients in the center of every thing we do. Exemplify our product Sales culture. Provide and teach clients regarding the item profile. Escalate problems towards the shop Manager, DDO, and Corporate Office if not able to resolve the presssing problem straight utilizing the client.
  • Cash management: Handle and count currency, money, and coins to incorporate handling a cash cabinet, counting money deposits, going cash from protected safe to cash cabinet along with other money maneuvering demands. In charge of bank deposits or bank pick-ups. Balance batch that is individual with shop product product sales reports at end of time and help with resolving over/shorts as required.
  • Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and deals per business policy.
  • Conformity: in charge of conformity with company/State policy and procedures including Federal legislation where relevant.
  • Inbound/Outbound calls: response telephone inquiries as a result to questions that are general consumer applications, needs or other problems. Put outgoing client courtesy and collection phone telephone telephone calls prior to federal laws and shop running procedures.
  • Brand Ambassador: improve the Check ‘n Go brand name expertly and make sure shop look ( external and internal) is maintained to business criteria. Help out with the execution of most business marketing plans and programs, ensuring accurate and set-up that is timely exceptional execution and within founded due dates.

Minimal Education and Enjoy Involved:

  • 2 yrs sales that are previous customer support experience chosen.
  • Couple of years cash maneuvering experience preferred.
  • Need personal transportation that is reliable compliance with posted policy and procedure. This might NOT add public transport, transport from household or buddies. Must keep a valid license and legitimate car insurance while used by the business.

Real Needs:

  • Retail/Office environment
  • Money Managing
  • Extensive watching of computer displays
  • Should be in a position to carry as much as 50lbs. with or without reasonable accommodation

Travel / Attendance:

  • Needs to be in a position to happen to be all shops in the assigned region
  • Could be expected to go to districts that are neighboring
  • May necessitate overnight travel

Additional Eligibility Skills:

  • Demonstrated capability to interface with new and customers that are existing keep effective relationships.
  • Tested experience navigating conversations with dissatisfied customers.
  • Demonstrated success in high amount environment that is retail.
  • Established capability to multitask different jobs and contending priorities, manage time effectively and remain planned.
  • Demonstrated capability to work separately in an environment that is autonomous restricted guidance.

Why Select Axcess Financial and Check ‘N Go/Allied Advance Loan:

  • Axcess to chance: Our company is a business frontrunner with vast possibilities to discover, develop and increase your profession at areas throughout the United States.
  • Axcess to Impact: participate a team of specific colleagues customer that is positively impacting lives everyday through outstanding service and enduring relationships.
  • Axcess to Life: Join an organization that is supportive wants one to undoubtedly enjoy your daily life — outside and inside of work.

Also, we provide: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance coverage), a substantial paid time off system, 401k retirement plan, tuition reimbursement, as well as an engaging work place.

About Axcess Financial:

Our company is a independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to carry out their individual funds when, where and exactly how they need. It is our objective to have individuals the amount of money they want whenever they require it. We make certain we achieve this in a real means this is certainly accountable and inside their means.

Dedication to Diversity:

Axcess is dedicated to hiring and keeping a diverse workforce. Our company is proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to battle, color, faith, sex, sex identity or expression, sexual orientation, nationwide origin, genetics, impairment status, age, marital status, protected veteran status or just about any protected course.

This publishing is supposed to spell it out the nature that is general of work likely to be done and it is perhaps maybe perhaps not an extensive range of all duties, duties and skills needed for the positioning.

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